Help Center

Find practical guides to set up channels, configure AI behavior, operate daily support workflows, and handle compliance requests.

Popular guide

Configure Your AI Agent

Learn how to shape your AI assistant so responses stay on-brand, handle common requests consistently, and escalate to human support at the right time.

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Getting Started

Connect Your Channels

Set up Facebook, Zalo, Website Chat, and other integrations to unify your inbox.

Configure Your AI Agent

Define brand voice, response tone, and instructions for consistent customer communication.

Knowledge Base Best Practices

Upload FAQs, policies, and catalog data so AI answers stay accurate and grounded.

Operations

Manage Product and Service Catalogs

Organize catalog data for ordering and booking workflows with cleaner AI actions.

Human Handoff and Conversation Monitoring

Escalate unresolved chats to humans, monitor AI performance, and continue with full context.

Booking Workflows

Capture booking intent, create appointments, and handle reschedule or cancellation requests.

Analytics and Success Metrics

Track conversation volume, response speed, AI resolution, and business outcomes.

Compliance

How to Delete Your Data

Submit and track a data deletion request, including verification and legal retention limits.

Security and Compliance Basics

Understand token security, role-based access, and privacy requirements for platform policies.