Connect Your Channels

Start with a practical integration plan

The fastest way to get value from Replage is to connect channels in a deliberate order instead of trying to integrate everything in one session. Most teams begin with one high-volume channel, validate message flow end to end, then add other channels once routing and response quality are stable.

What you should prepare first

Before opening the integration screen, make sure the operator handling setup has admin-level access for each platform account, including business manager permissions where required. Keep OAuth credentials and callback URLs ready, and decide which workspace should own each channel to avoid duplicate or conflicting connections.

Recommended connection flow

In your workspace, connect one channel, send a controlled test conversation, and verify that message direction, timestamps, and sender identity are all displayed correctly in the unified inbox. After that looks healthy, test a second conversation that includes attachments and longer replies so you can catch format or webhook issues early. Only then should you expand to additional channels such as Website Chat, Zalo, or marketplace messaging.

Common issues and how teams recover

If messages stop syncing, expired authorization is the most common cause, so reconnecting the channel should be your first check. If sync is intermittent, inspect webhook delivery logs and platform-side event subscriptions. When automation limits or policy restrictions apply, treat those limits as design constraints and adjust your response strategy rather than forcing unreliable workarounds.