Replage

Privacy Policy

Last updated: March 29, 2026

1. Introduction

Replage (we, our, us) provides AI-powered customer communication tools that allow businesses to interact with their customers across platforms such as Facebook Messenger, Instagram, Zalo, Telegram, and others.

This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with applicable laws and platform requirements, including Meta Platform Policies.

2. Scope

This policy applies to:

  • Business users of Replage (our customers)
  • End users who interact with AI agents powered by Replage via connected platforms

3. Information We Collect

3.1 Information from Business Users

  • Name and email address
  • Company details
  • Account credentials
  • Subscription and billing information

3.2 Information from Connected Platforms (for example, Facebook Messenger)

When you connect a platform, we may process:

  • Message content (text, attachments, metadata)
  • Sender and recipient identifiers (for example, PSID for Messenger)
  • Timestamps and conversation history

We only access data necessary to provide the service and in accordance with platform permissions granted by the user.

4. How We Use Data

We use collected data strictly to:

  • Deliver and operate AI-based messaging services
  • Enable automated replies and workflows
  • Store conversation history for customer support and analytics
  • Improve system performance and reliability
  • Provide insights and reporting to business users

We do not use message data for:

  • Advertising
  • Profiling unrelated to the service
  • Selling to third parties

5. AI and Data Processing

Replage uses AI models to generate responses.

  • Data may be processed by third-party AI providers
  • We do not use customer conversations to train public or shared AI models
  • Data is processed only to fulfill the intended service

6. Data Sharing and Disclosure

We do not sell personal data.

We may share data only with:

  • Cloud infrastructure providers (hosting and storage)
  • AI processing providers
  • Payment processors
  • Legal authorities when required by law

All partners are contractually obligated to protect data.

7. Data Retention

We retain data:

  • While the account is active
  • As required for service functionality
  • As required by law

Business users may configure retention policies where applicable.

8. Data Deletion

Users may request deletion of their data at any time by contacting: Email: [email protected].

Upon request:

  • Data will be deleted within a reasonable timeframe
  • Backup systems will be purged according to retention schedules

9. Security Measures

We implement industry-standard safeguards:

  • Encryption in transit (HTTPS)
  • Access control and authentication
  • Logging and monitoring
  • Principle of least privilege

10. User Rights

Depending on jurisdiction, users may:

  • Access their data
  • Correct inaccurate data
  • Request deletion
  • Request data export

11. Third-Party Platforms

Replage integrates with third-party platforms including Facebook Messenger.

Use of those platforms is subject to their terms and policies.

We comply with:

  • Meta Platform Terms
  • Messenger Platform Policies

12. International Data Transfers

Data may be processed in different countries where our infrastructure providers operate.

We ensure appropriate safeguards are in place.

13. Children's Privacy

Replage is not intended for individuals under 13.

We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

15. Contact Information

Company: Replage

Email: [email protected]

Address: 56 Nguyen Dinh Chieu, Da Kao, Tan Dinh, Ho Chi Minh City, Vietnam.