Frequently asked questions
Clear product expectations help teams make good rollout decisions.
Which channels are currently production-ready?
Facebook Page, Zalo User, and Website Chat are available now. WhatsApp, TikTok, and Shopee are planned and marked as coming soon.
How fast are AI responses?
The product target is near real-time responses, typically in the 2-4 second range depending on channel and model latency.
What happens when AI cannot resolve a request?
Conversations can be escalated to a human operator. Agents can take over and later return the conversation back to AI when ready.
Can teams isolate data by workspace?
Yes. The platform is team-scoped and built around tenant isolation in APIs, conversation records, and integrations.
Is campaign-style outbound messaging available now?
Proactive outreach and campaign automation are roadmap items. Current public pages explicitly mark these capabilities as future.