AI operating system for customer operations
Your AI Customer System. Running 24/7.
Connect your channels. Define instructions. Replage handles conversations, orders, and support automatically.
Chat panel
Customer (Facebook)
Hi, do you have size M?
AI
Yes, size M is available. Would you like me to place an order?
Action log
- Detected intent: Product Inquiry
- Retrieved product: T-shirt M
- Suggested response
- Order created
Channels
Instruction panel
Tone: Friendly, concise
Upsell: Recommend related items
Language: Vietnamese
How it works
Connect channels
Link Facebook, Zalo, Website, and TikTok in one inbox.
Define instructions
Set tone, rules, and action boundaries for every reply.
Let AI handle everything
Conversations, orders, and support run continuously.
What actually happens
System capabilities
Multi-channel inbox
One workspace for every incoming customer conversation.
Knowledge base
Ground responses in your product and policy knowledge.
Product & order handling
Check stock, create orders, and confirm customer details.
Customer management
Keep conversation history and customer context unified.
Ticket system
Escalate and route complex requests to human agents.
Proactive messaging
Trigger follow-ups and campaigns from real activity.
Real demo conversation
Before
chị ơi cái áo hôm bữa e nhắn á còn ko, ship giúp e 2 cái m với 1 cái l, mà nếu hết thì đổi qua màu đen cũng dc, e cần gấp mai nhận nha
After
1. Detected request: 2x size M, 1x size L, urgent delivery.
2. Checked inventory and switched to black when unavailable.
3. Created order draft and asked for shipping confirmation.
Turn every customer channel into a coordinated, always-on operating system.
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